We want you to love your purchase! If you don't, please reach out!

We value our relationship with our customers above everything. Our goal is to satisfy our customers’ long-term needs. We will work with you to make sure you love what you’ve purchased. If not, we want you to come back to any of our locations, engage us via email or send your purchase back.

In-Store Exchanges / Returns:

Online orders can always be exchanged or returned at any of our locations. Step in and our helpful sales associates will be happy to take care of you.

Mail Exchanges / Returns:

Use  the yellow paper included with your order (or use a blank piece of paper), and let us know your Name, Address, Email, Phone Number and Order Number.

For an exchange, please include the new size and/or color.

Ship your purchase to:
Schuler Shoes
Attn: Internet
11400 Elm Creek Blvd N
Maple Grove, MN 55369 

• The return will be processed and credit issued or an exchange sent out within two business days after we receive the merchandise.
• Shipping charges are generally not refunded; however, we work with you on a case-by-case basis for defective items or mistakes.
• No authorization codes are needed for shipped returned items.
• Collect shipments and collect phone calls will not be accepted
• If you have any questions about an order, please click here to send us a message.